Refund policy

Your rights if there is a problem

If a product fails to meet an Australian Consumer Law consumer guarantee, we will provide the remedy required by law. Contact sales@guitar.com.au or (07) 5596 2588 with your order number and a description of the problem. We will confirm return instructions; approved returns go to Guitar World, 1/22 New Street, Nerang QLD 4211, Australia. We cover reasonable return postage for confirmed faults where required by law. Refund arrival time can vary by payment provider and your location; contact us if delayed.

Change of mind

We do not offer a refund solely because you change your mind, find a cheaper price elsewhere or no longer want an item. At our discretion, we may accept an unused item in its original condition and packaging within seven days of delivery for exchange or store credit. Return postage for an accepted change-of-mind return is at your cost, and a 30% restocking fee applies to an accepted change-of-mind return. Contact us before sending the item so we can confirm whether it is eligible and the fee that would apply.