Shipping policy

Where we deliver

We ship to countries worldwide. Contact us for a quote before placing an international order. Fender-branded products can only be shipped within Australia.

Dispatch and delivery

For an item that is available to dispatch, we dispatch within 1–2 business days after the order is confirmed. If an item is a pre-order, needs an availability check or cannot be dispatched within that period, we will contact you with an estimated dispatch date. If we cannot meet a material change to the timing, you may cancel the unfulfilled order for a full refund.

Delivery times after dispatch vary by destination and carrier. Any delivery date shown is an estimate rather than a guaranteed arrival date. We will contact you if we become aware of a material delay or delivery problem.

Charges and large or remote deliveries

The shipping charge available for your items and Australian address is displayed at checkout before you place your order. Large or heavy items and remote destinations can cost more to freight than the checkout charge. If that applies, we will contact you before dispatch with the additional cost. You may agree to pay the difference or cancel the order for a full refund. We will not charge the extra amount without your agreement.

In-store pickup

If pickup is offered for your order at checkout, select it there and wait for our ready-for-pickup confirmation before visiting 1/22 New Street, Nerang QLD 4211.

Damage in transit

If a package appears damaged, photograph the package and item and keep the packaging. Please contact us within 24 hours where possible at sales@guitar.com.au or (07) 5596 2588 so we can help with the carrier.

For delivery questions, use our Contact page.